Lawrence Levine – CV

Leader. IT, Business, Nonprofit

(818) 206-9690
Greater Los Angeles Area

Over 11 Years of diverse technology leadership experience successfully executing enterprise-wide projects and leading teams of various sizes and complexities in operations, integration, system implementation, upgrades, asset management, and change management. Successful track record includes team development, customer service, strategic planning, internet, marketing, disaster management, business development, policy & procedure, and leadership. Seeking a leadership position applying my diverse background and passion for the management of Software Development, Data Centers, infrastructure initiatives, Systems Engineering, Release Engineering, Process Implementation and Business Development.

Specialties:

  • Management of globally dispersed teams and projects of different levels and complexities
  • Leadership in the design, development, execution, and maintenance of IT and business products and processes
  • Creation of project requirements, product vision, timelines, and resource allocation
  • Strategic planning and analysis
  • Revitalization of broken teams, solving “unsolvable” problems
  • Experience working successfully in small and large organizations
  • Certified Scrum Master & ITIL Foundations

Experience

Co Founder
MyPocketChange
We are a new non-profit organization focusing on innovative ways to support individuals (primarily homeless) and families in need of assistance. Most people find themselves concentrating their support during the 'holiday season'. We hope to change this and provide help throughout the year. Please check out https://www.mypocketchange.org for more details.

Chief Information Officer
BecomeYourDreams Foundation
BecomeYourDreams Foundation is a non-profit organization focusing on interest free business loans, business planning, counseling and more…

Business Development Manager
Human Assistance & Development
• Lead all marketing, strategic partnerships, fundraising, special events, and product development • Drive economic analysis, content research, strategy development, program content production, and new products and services • Transitioning business from 15-year-old ASP platform to open source solutions grounded in WordPress and MySQL • Migrated to DFP/Google AdManager and improved advertiser satisfaction and increased internal ROI by 60% • Manage Google Analytics, Google AdWords, Google AdSense, along with 3rd party networks • Produce creatives for email, print and web using Adobe Photoshop & Illustrator • Organized and sold out the fundraising “Journey To Mecca” event at IMAX at California Science Center in Los Angeles which included access to 1001 Inventions • Tested disaster recovery and development options at Amazon (EC2/S3) • Redesign of individual web tools and services

Online Marketing Consultant
Viral Marketing Media
• Recruited new affiliates and grew relationships to increase revenue and client satisfaction • Managed advertiser offers, optimized accounts and campaigns, and assisted sales in negotiating payouts • Provided hosted partnerships, CPA, CPC, CPL, incentive, and email marketing • Monitored affiliates, offers, and network metrics to make strategic decisions on vertical/method and evaluated performance • Reviewed existing internal and external systems and implement alternative solutions

Director of Operations
FastCall411
• Analyzed existing ‘proof-of-concept’ architecture to estimate scalability, predict limitations, anticipate technology needs and prepare for changes • Implemented the operational roadmap • Managed outsourced development • Managed collocated data center • Outlined requirements and specifications for local search and VoIP services • Reviewed existing agreements and ensured SLAs were being followed

Mgr. II - Core Infrastructure Development & Strategy
EarthLink Inc.
• Defined SLAs • Recommended and approved projects and related hardware/software purchases (build vs. buy) • Reviewed architectural documents, product and project requirement documents and proposals. • Led the development and maintenance of EarthLink’s critical authentication, authorization and provisioning services • Initiated a formal Business Continuity Plan • Ran EarthLink’s development and testing data centers in Atlanta, GA, Dallas, TX, and Pasadena, CA. • Managed integration of new customers and systems as a result of mergers and acquisitions • Implemented controls and systems to protect intellectual property (IP) and quality control (QC) to accommodate outsourcing and rapid development cycles

Co-Founder
MyGeekCommunity LLC
• Built geekysingles.com, a dating site targeting ‘geeks’. Added social networking and collaboration functionality and rebranded as mygeekcommunity.com • Acquired, revamped and promoted casinoworldnews.com, a gaming business and news site, increasing traffic by 25% • Let product requirements and roadmap from conception through implementation • Negotiated and signed contracts with vendors • Managed finances, accounting, and government filings

Manager, System Tools & Environments
EarthLink Inc.
• Set overall strategy for the enterprise regarding SDLC & Release Management • Implemented systems, processes and tools such as ITIL, CVS, Subversion, Remedy, Confluence, BugZilla • Led meetings, gathered and documented requirements, and managed projects within expected time, scope and budget • Saved $17m through changes to a call center tool that aggregates and searches system error logs of customer transactions • Implemented server/service level monitoring in dev/test data centers to improve availability and reduce time to market for produce releases by 50%

Manager of Release Engineering
EarthLink Inc.
• Responsible for all production server software releases • Maintained tools for software development, systems administration and quality engineering • Managed Dallas, TX testing and recovery data center facility and resources

Manager of Release Services
EarthLink Inc.
• Oversaw projects to improve EarthLink’s automation and version control • Developed Release Engineering intranet • Built debian packages (DPKG) for internal software products

Supervisor of Release Services
EarthLink Inc.
• Developed tools to automate customized versions of EarthLink’s Total Access CD • Developed a release management system to track internal software releases • Led the effort to deliver end-to-end automation of deal/order entry system from prototype to production • Streamlined large scale duplication of CD software production process • Established and enforced internal and external software release policies • Designed and implemented internal web-based job ticketing system

Various
EarthLink Network Inc.
Release Engineer (2000-2001) Integration Engineer (2000-2000) • Built EarthLink Windows and Macintosh client software “Total Access” and “EarthLink 5.0” Specialist (2000-2000) • Managed support operations center • Lowered average hold time (AHT), improved agent productivity, and reduced cost • Provided daily, weekly, and monthly reports on call volume and agent statistics • Evaluated metrics to ensure proper service levels and skill assignments • Utilized Vantive, Lucent, and Workforce Management Salvage/Reclamation (Tier 3) (2000-2000) • Called back customers who had threatened to cancel their service due to ‘un-solvable’ technical issues and did whatever it took to solve their problem to save the account • Pro-actively called cancelled customers that had high levels of support calls Senior Support Representative (1999-2000) • Resolved problems on Macintosh Computers that could not solved by Tier 1 Technical Support • Mentored Tier 1 agents Technical Support Representative (1999-1999) • Provided technical support to customer’s Windows, Macintosh, Brother GeoBook, Windows CE, and WebTV devices via the telephone • Assisted users with configuration and access problems through active troubleshooting of OS, clients, and server • Assisted supervisors with the day-to-day operation and management of team

Campus Police Officer
Emerson College
• Enforced criminal laws and regulations • Arrested offenders • Conducted preliminary investigations • Performed preventative patrols • Initiated community policing practices • Maintained department NCIC terminal and performed staff certifications

Campus Police Officer
Babson College
• Enforced criminal laws and regulations • Arrested offenders • Conducted preliminary investigations • Performed preventative patrols • Initiated community policing practices • Maintained department NCIC terminal and performed staff certifications • Asked to stay on part-time after June of 1996

Skills

Uncategorized Skills
Scrum, Resource Allocation, Timelines, Vendor Management, Agile Methodologies, SDLC, Product Management, Cloud Computing, Agile Project Management, SaaS, Software Project Management, Integration, Mobile Devices, Visio, Project Management, Software Development, Data Center, E-commerce, Business Analysis, Cross-functional Team Leadership, Performance Tuning, System Architecture, Management, iPhone, Software Documentation, Strategy, System Administration, ITIL, Leadership, Business Development, Disaster Recovery, IT Strategy, MySQL, Enterprise Software, Outsourcing, Networking, Change Management, Testing, VoIP, Troubleshooting, Strategic Partnerships, Team Leadership